My eSIMs

See every eSIM in your account, its live data usage and days left.

What this page is for

My eSIMs lists every eSIM in your Trippa eSIM account, grouped by order, with how much data is left and how many days remain. Open an eSIM to see its usage in detail, its install QR code and (on some stores) your messages with us about it.

How to check your data and days left

Sign in and open My eSIMs at the top of the store.
Each eSIM shows its status, a bar with the data used, and the days left.
Press Details to open one eSIM. Press Refresh there for the newest figures.

The figures come from the mobile network and can be a few minutes behind. If live figures are not available, the page says so and shows the plan as sold.

How to install or reinstall from your account

Open an eSIM's Details. The Install QR code is there, with a link to the full Install steps on the order page. Remember that most eSIMs can only be installed once.

How to get your eSIM details by email again

Press Email my eSIM details again next to an order, on an eSIM's page or on the order page while you are signed in. We email the QR code, the activation code and the install links to your account's email address (only that one, so nobody else can ask for them). Your email address must be confirmed. It works even when the order link no longer shows the codes. It is not offered for refunded orders, or while a payment is being looked into with your bank. You can ask a few times in a row; after that, wait a few minutes.

How to buy more data

The easiest way is Top up: it adds more data (or more days, on a daily plan) to the same eSIM, with nothing new to install. The button shows on an eSIM that can take a top-up, both in the list and on its page; see the top-up guide. On an eSIM whose plan takes no top-ups you see Need more? Get another eSIM for your destination instead, with the note "Top-up isn't supported on this plan".

You can also press Buy another plan on an eSIM's page. You go to the plans for the same country.

Top-ups you bought show in the list as their own lines ("Top-up: ...", for the eSIM ending with its last digits), and on the eSIM's page under Top-ups for this eSIM.

How to message us about an eSIM

On stores with a support inbox, the eSIM's page has Messages about this eSIM. Write what happens and what you already tried, then press Send. Our reply appears there and by email. A dot on Details means there is a new reply.

On other stores, use Send us a message to go to the contact form with your order details filled in.

What the statuses mean

Not installed: the eSIM has not been added to a phone yet.
Installed, not started: it is on a phone but has not connected in a covered country yet.
Active: in use.
Data used up: no data left. Buy another plan to stay online.
Expired: the plan's days have run out.
Suspended or Cancelled: the eSIM no longer works. Contact us if you did not expect this.

Next to the status you may see Installed, Not installed yet or Removed from the phone when the supplier has told us whether the eSIM is on a phone. It only shows when it adds something to the status.

Status unavailable: we could not read the status right now. Try Refresh later.

We also email you when an eSIM is running low, is about to end, is used up or has ended.

FAQs

An order is missing. Orders placed as a guest join once you confirm your email address. Use Send the link again if you see the reminder at the top.

Why does an eSIM say "Preparing"? It is still being prepared. It appears with its eSIM number as soon as it is ready.

How do I sign out? Press Sign out at the top of My eSIMs.

The account guide, the order page guide and the help and contact guide below.