Your order and QR code

Install your eSIM from the order page, by QR code or by hand.

What this page is for

The order page shows your eSIM once you have paid: the QR code to install it, step-by-step instructions for iPhone and Android, and the codes to install it by hand. You reach it straight after paying and from the link in your email.

The page has a private address. Anyone with the link can see your QR code, so do not share it.

How to install your eSIM on this iPhone with one tap

Open this page (or your order email) on the iPhone you want to use. On iOS 17.4 or later the page shows Install on this iPhone: tap it and your iPhone's eSIM setup opens with everything filled in. Follow the steps on screen. The QR code is then under Installing on another phone? Show the QR code.

How to install your eSIM with the QR code

Install it before you travel, while you have Wi-Fi. Each eSIM says when its days start: when you first connect at your destination, or when you install it (then install it shortly before you travel).

iPhone: open Settings, Mobile Service (or Cellular), Add eSIM, Use QR Code. Scan the code on this page. When you arrive, turn on Data Roaming for this eSIM.

Android: open Settings, Connections (or Network), SIM manager, Add eSIM, Scan QR code. When you arrive, turn on roaming for this eSIM.

Tip: open this page on another device (a laptop or a friend's phone) so you can scan the code with your own phone.

How to open this page on your phone

On a computer, Open this page on my phone shows a QR code. Scan it with the camera of the phone you will travel with to open this order page there, then install with one tap (iPhone) or follow the steps. The code opens your eSIM, so keep it to yourself. You can also open the email we sent you on that phone.

How to top up this eSIM later

When an eSIM can take more data (or more days, on a daily plan), its card on this page has a Top up this eSIM button. It opens the top-up page for that eSIM: the top-up goes onto the same eSIM, with no new QR code. A top-up has its own order page, which says when it has been added.

When the plan takes no top-ups, the card shows Need more? Get another eSIM for your destination instead, with the note "Top-up isn't supported on this plan". On a daily plan it opens the same plan with the same number of days picked.

Other ways to install, and network settings

Where the eSIM has one, Other ways to install links to a step-by-step install page for this eSIM. Keep it private like the QR code.

Network settings shows the eSIM's APN. Most phones set it by themselves; enter it in the eSIM's mobile data network settings only if data does not start after you arrive.

How to install your eSIM by hand (no camera)

Open Install by hand (no camera) under the QR code.
Copy the SM-DP+ address and the Activation code with the Copy buttons.
In your phone's eSIM settings choose to enter the details manually and paste them in.

The eSIM number (ICCID) is the eSIM's own number. Have it ready if you contact support.

What the messages at the top mean

Waiting for your payment: the payment is not confirmed yet. The page updates by itself, usually within a few seconds.
Preparing your eSIM: payment received. The eSIM is on its way and appears here the moment it is ready. We also email it to you.
Your eSIM is ready: install it now.
Your eSIM is delayed, we are on it: your payment arrived but the eSIM is taking longer than usual. You don't need to do anything: we email you as soon as it is ready, or refund you in full if we can't deliver it.
This order was refunded: the money went back to your card and the QR code is no longer shown. We also email you the amount.
Install details are hidden on this link: to keep your eSIM safe, the link stops showing the QR code and activation code once the eSIM is installed, or some days after you bought it. Press Email me my eSIM details again to get them at the address on the order, or sign in to your account to see them.
This order was not paid: the payment did not go through or the checkout was left unfinished. Choose a plan again to start a new order.
Test order: the store is in test mode. This eSIM is a demo and does not connect to any network.

Each eSIM also shows Ready to install, Preparing, Delayed, Delivered (its install details are hidden on this link) or Refunded.

FAQs

My eSIM is still "Preparing" after a few minutes. Leave the page open or come back later: the store keeps trying in the background and emails you as soon as it is ready. If it takes more than an hour, write to us from the support page with your order reference.

I deleted the eSIM from my phone. Can I scan the code again? Most eSIMs can only be installed once. Contact support before deleting or reinstalling anything.

Do I need to set an APN? Almost never. It is set by itself. If data does not start after you arrive, the APN is under Network settings on this page.

How do I see how much data I have left? Create an account with the same email address. Your eSIMs and their live usage then appear under My eSIMs.

Get help with an eSIM from the help and contact page.
The My eSIMs guide and the basket guide below.