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Top up your eSIM

Add more data, or more days on a daily plan, to the eSIM you already have.

What this page is for

The top-up page adds more to an eSIM you already have: more data, or more days on a daily plan. It goes onto the same eSIM, so there is nothing new to install and no new QR code.

You reach it with the Top up button on your order page, on My eSIMs, or in the emails we send when your data runs low or your plan is about to end. The page is private to your order link, so it works without signing in.

How to top up your eSIM

  1. Open your eSIM: use the link in your order email, or sign in and go to My eSIMs.
  2. Press Top up.
  3. Choose a top-up. On a daily plan, choose how many extra days you want: each option shows the total price.
  4. Add a discount code if you have one, then press Continue to secure payment and pay by card.
  5. The top-up is added to the same eSIM within a minute or two, and we email you when it is done. There is no new QR code to scan.

If your phone had stopped using data, check that the eSIM is switched on and that data roaming is on for it. Turning flight mode on and off again helps it pick up the new data.

How to find plans you can top up

On the plans page, tick Can be topped up in the filters. Each plan that can take a top-up says so on its card and its plan page, in the Top-up line.

FAQs

Do I need to install anything? No. The data or days go onto the eSIM you already have.

How long does it take? Usually a minute or two after the payment. The order page for the top-up updates by itself, and we email you.

What does a daily plan top-up add? More days with the same daily allowance. You choose the days, from one day up to the most the store offers, and the price is the price of a day times the days.

The page suggests a new eSIM instead. Why? Some eSIMs take no more top-ups: some plans never take one, and none does once the plan has finished its run. The page then goes straight to a new eSIM for your destination (on a daily plan, the same plan with the same days picked). A new eSIM for your destination takes about a minute and installs over any Wi-Fi.

Can I get my money back? Yes, as for any order: contact us from the Help page with your order reference.

Related pages

  • Your order and QR code
  • My eSIMs
  • Help and contact
  • Plans
Your order and QR code My eSIMs Help and contact Plans and plan details